Complaints & Warranty
Warranty and Condition
The legal warranty period applies to all products you buy from Knit Factory. This means that the product always has to be in good shape and should function properly when used in a normal way. If you receive a product in which this is clearly not the case, we recommend you contact our customer service. We will then find a fitting solution. Depending on the type of defect, we will exchange or repair the product, or you will get your money back.