Delivery

Have you not received your package? We are sad to hear that. Usually, you will still receive it soon.

What can you do if your package has not been delivered? 

We recommend you always check the following matters:

Track & Trace code of your delivery

Using the Track & Trace link you have received, you can follow your package on the website of the transporter. You can then see whether the delivery is underway, or that the delivery man has already been at your door. It may also be that the indication of the delivery time is changed.

Check your letterbox

Perhaps you have not heard the doorbell, or you had popped out for a moment? In that case, it may be that the delivery man has left a card in your letterbox. This card will indicate whether your package has been offered to your neighbours, or that it will be offered at another delivery time.

Still can't manage?

Not a problem. Our customer service would love to help you out, so that the package will still be delivered soon. Contact our customer service.